Heyland Recruitment
Chester: 01244 335115
Warrington: 01925 425952

Credit Manager


Reference: DK/0045

Type: Permanent

Minimum Salary: £35,000.00

Maximum Salary: £43,000.00

+ 25 days holiday, pension 5%, private health care

Qualifications: CICM Qualified

Heyland Recruitment have recently been engaged by our client, a successful niche service business close to the Preston area as they look to appoint an experienced Credit Control Manager as part of a recent restructure.


Reporting to the Financial Controller, the Credit Manager will effectively lead and support a team of 6 in terms of managing the cash collection and reporting processes with the ultimate aim of reducing levels of aged and overdue debt.


Key Responsibilities:

  • To lead, manage, coach and motivate a team of 6 persons
  • Performance management of weekly/monthly reviews, identifying individual training requirements and implementation and delivery of training plans
  • Be responsible for recruitment within your department when the need arises
  • Take ownership for resolving day-to-day team issues
  • Ensure team targets, service levels and key performance indicators are met on a daily basis
  • Set up monthly debt management meetings with collections staff
  • Prepare monthly aged debtor and customer performance reports for the board pack       
  • Prepare monthly customer risk reports for distribution to relevant stakeholders
  • Liaise with relationship managers on a regular basis regarding high risk aged debts, attending bi-monthly sales meetings to agree progress and next steps
  • Customer liaison including regular face to face meetings with key clients
  • Ensure all customer SLAs are met in a timely and efficient manner
  • Introduce individual KPI targets for the team, to be monitored monthly in line with company goals, ensuring they are met and supporting the team if they are struggling to achieve them and monitor progress
  • Monitoring all collection procedures and ensure they are adhered to in line with targets
  • To be the main point of contact for escalated queries from all stakeholders
  • Continued drive to improve credit processes and procedures
  • Liaison with Legal Team on occasion overdue debt is escalated
  • Ad Hoc duties as required


Personal Specification:

  • A strong people leader with experience in a credit and/or collections environment
  • Previous experience in a high transactional organisation
  • Effective listening, verbal and written communication skills
  • Team player who works productively with wide range of people
  • Proven track record of solid judgment and decision-making ability
  • CICM qualification would be beneficial
  • Be able to prioritise own workload
  • Attention to detail
  • Good communication skills (telephone and written)
  • Excellent excel skills


The ideal candidate will be an experienced Credit Control professional with extensive staff management experience within a highly transactional based finance function.  You will be able to develop and maintain lasting relationships with suppliers/debtors whilst agreeing to specific payment terms.